Pec pod Sněžkou - Sněžka

Privacy Policy

PERSONAL DATA PROCESSING POLICY
 

pursuant to Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
(hereinafter also referred to as „GDPR“)

Dear Guests, on this page you will find the most important information about your personal data processed by GRAND HOTEL HRADEC s.r.o., ID No.: 070 24 223, with registered office at Bohdalecká 1490/25, Michle, 101 00 Prague 10, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 293251 (hereinafter referred to as the „Administrator“ or „Company“), in accordance with the GDPR.

The purpose of this notice is to inform you about the processing of personal data that occurs in connection with your visit to the website. www.grandhotelhradec.cz, as well as certain other cases of personal data processing where the Company's activities involve the processing of personal data of other persons (e.g. hotel guests, journalists, etc.; hereinafter referred to as „Data Subject“).

  1. Processing of personal data from contact forms

By sending an enquiry via the enquiry form, personal data is also collected, which is located in an encrypted interface and includes the following data:

  • the date and time the enquiry form was sent;
  • data from the submitted enquiry form;
  • any questions from the visitor.

The processing of these log files will be carried out by the Company itself.

Personal data on visitors to the Controller's website processed in connection with the administration of the Controller's website, or the administration of the Controller's booking system and/or the implementation of internet marketing will only be processed provided that the relevant data subject has given consent to the processing in question within the meaning of Article 6(1)(a) GDPR, and for the period for which the consent in question is valid. In the absence of the Data Subject's consent within the meaning of Article 6(1)(a) GDPR, the Data Subjects' personal data are/will be processed at the request of the Data Subject within the meaning of Article 6(1)(b) GDPR.

  1. Processing of personal data for sending the newsletter

In the case of a website user's interest in receiving newsletters and other promotional communications, the Company will process, on the basis of consent, the personal data provided by such user for these purposes, always at least to the extent of the e-mail address, name and surname. The content of the newsletter and other advertising communications may be personalised on the basis of the data provided and other data for the personalisation of the content which the Company obtains from the user's behaviour on the website or newsletter.

The Company will start processing the user's personal data only after the user has filled in the relevant form for ordering the newsletter and other advertising messages with his/her data and subsequently placed the order and confirmed his/her consent to the processing of personal data by replying as instructed in the received e-mail message. If the order is not confirmed, the completed data will not be stored anywhere.

The personal data provided are processed until the consent given is withdrawn. The actual processing of the personal data provided will be carried out by the Company itself or through a specialized processor.

Consent to this processing of personal data is entirely voluntary and may be withdrawn by the user at any time by sending a notice of withdrawal of consent in writing to the Company's registered office (see below).

The user can also withdraw the consent given by clicking on the „You can unsubscribe“ link in the newsletter or advertising message sent.

  1. Processing of personal data in connection with photo documentation of events

For events organised by us, we take photo documentation (situational shots of events) to a reasonable extent for the purpose of subsequent publication of selected photos on our website for promotional purposes of GRAND HOTEL HRADEC. In this way, the visitors of a specific event are not primarily depicted, but rather the overall atmosphere of the event, the images are not published in detailed resolution, nor do we attach descriptions of specific persons attending the event. According to the expert opinion of the Office for Personal Data Protection, in such cases, the primary issue is not the protection of personal data, but the protection of privacy under the Civil Code; therefore, consent to the processing of personal data for „illustrative“ images is not required.

Visitors are warned in advance of the photographic documentation in the form of a camera pictogram, our photographers are visibly marked and photographic documentation is taken only in the main event area, so visitors always have the opportunity to stay in areas where photographic documentation is not taken. If you have any doubts or questions about the photo documentation, you can contact us at the contacts below.

  1. Processing of data on the basis of a reservation or stay

On the basis of your reservation (or stay without reservation), we process personal data of our clients to the following extent:

  • identification and contact details (name and surname, address of permanent residence, ID card number or similar document and, where applicable, e-mail address and telephone number);
  • in the case of natural persons engaged in business, also the name of the natural person engaged in business, registered office, registration number, VAT number, VAT payer;
  • in the case of business trips of non-business persons, also the details of the organisation that booked or paid for the stay);
  • information about the purpose of the stay, or information that the client is a person who is not subject to the spa or recreational stay fee;
  • information about your membership in the loyalty program;
  • information about your stay and the services you use and the amount and method of payment for the services provided (in the case of non-cash payment, bank account number or credit card details);
  • in the case of foreign nationals, in addition to the above data, date of birth, nationality, travel document number, visa number, address of permanent residence abroad;
  • in the case of guests who use our hotel parking, also the license plate number of the car.
  1. Processing for the purposes of compliance with legal obligations

The provision and processing of all of the above personal data, with the exception of your e-mail address and telephone number and information about your membership in the loyalty program, is necessary for the purpose of fulfilling the Company's legal obligations, in particular those arising from the Local Tax Act and the Act on the Residence of Foreigners in the Czech Republic, as well as from accounting and tax regulations.

  1. Processing necessary for the performance of the contractual relationship

The processing of your identification data and data about your stay and the services provided and the amount and method of payment is necessary for the purpose of fulfilling the contractual relationship relating to your stay, i.e. securing orders and reservations, concluding and fulfilling contracts relating to the accommodation, catering and related services offered and provided by the Company.

  1. Processing necessary for the purposes of legitimate interest

We process your personal data in the scope of your name, surname, e-mail address and information about your residence on the basis of the legitimate interest of the Company for the purpose of direct marketing, the purpose of processing is exclusively the possibility of sending you marketing and business communications, i.e. information about interesting news, discounts, etc.

We also process personal data to the same extent for sending satisfaction questionnaires after your stay in order to verify your satisfaction with the Company's services and to continuously improve the quality of the Company's services for you.

There are no cases of our guests questioning the services provided by the hotel. If there is a case of a dispute about the services provided by the Company, the Company would be obliged to process data about the services provided to the extent necessary to conduct such a dispute, solely for the purpose of protecting the Company's rights in such a dispute. Similarly, the Company would also be obliged to process the necessary data in the event of non-payment for services or in the event of damage caused to the Company.

  1. Automated processing of your data

In no case do we carry out automated decision-making or other automated processing of your personal data that would have legal effects for you or would affect you significantly in a similar way.

  1. Processing of personal data in connection with the handling of inquiries related to accommodation services on the website

In case of inquiry of services on the website of the hotel GRAND HOTEL HRADEC www.grandhotelhradec.cz by means of the enquiry form or by sending an enquiry to the relevant email address listed on the website, the Company will process the personal data of the potential customer in the scope of name, surname, email address, telephone contact, or company only on the basis of your consent. You can withdraw your consent at any time by sending an explicit communication to the following e-mail address hotel@grandhotelhradec.cz.

After processing the relevant enquiry, the Company may use the aforementioned data on the basis of your consent for its marketing purposes relating to its offer of accommodation services. In this case, the data subject has the right to withdraw the consent at any time by sending an explicit communication to the following e-mail address hotel@grandhotelhradec.cz.

The processing of the personal data provided will be carried out by the Company itself, or through a processor, the Processor.

  1. Processing of personal data in connection with the accommodation service

The personal data of customers (name, surname, date of birth, ID card or passport number, residence, signature) who stay at GRAND HOTEL HRADEC are processed by the Company on the basis of the legal grounds imposed by Act No. 565/1990 Coll., on local fees (§3g), as amended, and Act No. 326/1999 Coll., on the residence of foreigners (§101), as amended. Therefore, this is processing necessary to comply with a legal obligation in accordance with Article 6(1)(c) GDPR and such processing does not require the consent of the accommodated person (Data Subject).

The Company stores the name, surname and email address of its customers on the basis of consent, also for the purpose of verifying customer satisfaction or a commercial offer of the same nature or service that was the subject of the order. In this case, the Data Subject has the right to withdraw the consent given at any time by sending an explicit communication to the following e-mail hotel@grandhotelhradec.cz.

The feedback will be collected by the Company and thus the e-mail addresses of the customers will be processed by sending a questionnaire on satisfaction with the course of the stay at GRAND HOTEL HRADEC, i.e. a commercial communication, to these e-mail addresses in accordance with the above. The questionnaire will be sent to customers only once in connection with the respective purchase of the service. The company will carry out the feedback and thus the processing of the customers' e-mail addresses itself or through a contractually obliged third party (processor).

  1. Google Analytics and Google Adwords

The Company uses Google Analytics, a service developed and operated by Google Inc., having its registered office at Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“), to analyse the website using cookies.

Google will not transfer data, incl. IP-addresses with other data. Google's privacy statement is available for consultation here.


Visitors to the website can prevent the collection and analysis of cookies by Google Analytics by changing their browser settings, as described above, and by:

  • click on the following Link, which will place an opt-out cookie on your computer to prevent future storage of your visit data on the website;
  • by installing a browser plugin available here. This plugin only works in the respective browser on the respective computer and must not be deactivated or deleted after installation to preserve the deactivation of Google Analytics.

Within Google Analytics, the Company also uses related advertising features provided by Google, such as Google Ad Network impression reports, enhanced reporting of anonymous demographic data (e.g., age, gender, interests), and displaying ads in the content network based on product views (remarketing), including Google AdWords for personalizing advertising and improving ad targeting and remarketing.

  1. Information text about the camera system in the GRAND HOTEL HRADEC hotel

The purpose of the processing is to protect property and increase personal security. The scope of the processing includes only the image recording of the camera system, without sound recording. The controller of these recordings is the Company. The CCTV footage is stored on a HDD device/hard drive operated by the Company and no other processor is used for this CCTV footage. The place of processing is GRAND HOTEL HRADEC and its premises at Pec pod Sněžkou 137, 542 21 Czech Republic.

Only law enforcement authorities or administrative authorities for the purposes of misdemeanour proceedings may receive data from the CCTV system.

The cameras cover the entrance and reception area, corridor and underground garage areas, parking areas in front of the hotel, entrances/exits, staff entrances, supply and handling areas, terraces, fitness/wellness entrances, lobbies/foyers, access to conference rooms, ramp, courtyard/interior.

The maximum retention time is 72 hours, after which the data is automatically erased by overwriting it with a new recording, as the camera system is based on a loop mode.

The operation of the cameras is continuous (possibly based on an automatic motion sensor).

Contact details for receiving requests for information are listed below.

  1. Period of processing of personal data

We process your personal data for the duration of your stay in our hotel. Subsequently, after its termination, we process only:

Data for which we are obliged to process under the relevant legal regulations, and only for the time necessary under these legal regulations (e.g. the accounting and tax documents we issue to you also contain some of your personal data (name and surname, type of service provided, date of issue of the document). We keep these documents only for the purpose of complying with the obligations set out in the relevant accounting and tax legislation, for the period of time imposed by such legislation.)

Your name, surname, e-mail address and information about your stay for the purposes of direct marketing of the hotel (sending information about interesting news or discounts on our services, etc.) and for sending satisfaction surveys. We process the data for sending satisfaction surveys only until the surveys have been evaluated (maximum 1 month after your stay). For the purpose of direct marketing, we process your data as mentioned above until you inform us of your possible objection to further such processing.

Data necessary for the purposes of existing or threatened litigation. We process this data only until the dispute has been finally resolved and the obligations arising from the decision have been fulfilled, or until such time as disputes may arise under applicable law in relation to the services provided.

After the above periods, we regularly dispose of your personal data, both in paper and electronic form.

  1. Other data protection rights

Data subjects whose personal data is processed by the Company are entitled to the following rights related to the processing of their personal data, provided that the conditions set out in the legislation are met:

  • the right of access to personal data consisting in the right to receive, free of charge upon request, information on which of their personal data the Company processes;
  • the right to have their personal data processed corrected;
  • the right to have their personal data processed erased;
  • the right to restrict the processing of their personal data;
  • the right to data portability;
  • the right to withdraw consent to the processing of personal data at any time, provided that the consent is the legal basis for the processing of personal data (i.e. for sending newsletters and other advertising communications).

Data subjects whose personal data are processed by the Company also have the right, subject to the fulfilment of the conditions set out in the legislation, to object to the processing of their personal data if the legal basis for the processing is the legitimate interests of the Company. If personal data are processed for direct marketing purposes, the data subject has the right to object to such processing at any time.

Data subjects whose personal data is processed by the Company may exercise the above rights in writing or by e-mail to the Company as the data controller, using the contacts listed below.

The administrator can be contacted:

  1. in writing at Bohdalecká 1490/25, Michle, 101 00 Praha 10;
  2. by telephone at +420 790 690 690; and
  3. electronically via e-mail: hotel@grandhotelhradec.cz.

The aforementioned rights of the data subject are not absolute rights. The Company will assess the rights exercised individually and with regard to its own rights or the rights of third parties.

If the Data Subject believes that there has been a breach of the law in relation to the protection of his or her personal data, he or she has the right to lodge a complaint with a supervisory authority. The supervisory authority for the territory of the Czech Republic is the Office for Personal Data Protection Pplk. Sochora 27,170 00 Prague 7 (www.uoou.cz).